Contact us
Write to us directly. There is no form here on purpose: an email from your own account leaves you a copy of what you sent, keeps our reply in the same thread, and reaches us even when the site is the thing that is broken.
An order, a parcel or a garmentAnything about a purchase: it has not arrived, it is not what was described, or something has gone wrong on the day.support@culturecloset.appSame day, and within a few hours if your event is this week.SellingHow to list, what to photograph, how pricing and payouts work, or a question about a request you have received.support@culturecloset.appWithin a day.Your dataA copy of what we hold, a correction, a deletion, or a question about the privacy policy. Say which you want and we will tell you what we can and cannot do.privacy@culturecloset.appAcknowledged within a few days, answered within thirty.Safety and trustReport a member, a listing or a conversation. If somebody is at risk, say so in the first line and we will read it first.trust@culturecloset.appRead the same day.Anything elsePress, partnerships, a designer who wants their pieces on here, or telling us the app is wrong about something. Read by a person, not a queue.hello@culturecloset.appA few days.
Before you write
If your question is about one particular booking, the fastest thing is to message the other member from that booking, because they can answer about their own garment and we cannot. Everything else, write to us.
The help page answers the ordinary questions, and the terms and privacy policy say what we are held to.
Where we are
CultureCloset
Lombard, Illinois
United States