Cancellation policy

CultureCloset cancellation policy.

This policy applies to purchases made through CultureCloset. The terms that apply to your order are the ones shown to you and stored with the order when you place it. Changing this policy later does not change an order that has already been made.

BEFORE IT IS SENT

An order that has not been sent can be cancelled and refunded in full, whatever the reason. Nothing has left anybody's house, so there is nothing to unwind but the payment.

Ask us at the address at the foot of this page, with the order number, and say you want to cancel. We do it, we refund the garment and the delivery, and the piece goes back on sale.

A seller may also cancel at this stage, and you receive everything back. An order a seller cancels is recorded against them from the first one, not from some number of them, and we may pause their listings or close the account. Taking somebody's money for a garment and then deciding not to send it is the single thing most likely to end a seller's time here.

AFTER IT IS SENT

Once a parcel is moving it cannot be un-sent, so this stops being a cancellation and becomes a refund.

A seller can refund you, in full or in part, at any point before they have been paid out, and the ordinary reason is a garment that arrived wrong. Tell them through the conversation on the order, and tell us if you do not get an answer.

Once a seller has been paid out, the money is with them rather than with us, and a refund is no longer something we can simply reverse. Tell us anyway: what we can do at that point is smaller, but the record of what happened is what protects the next buyer.

Your rights in law are not affected by any of this.

IF IT NEVER ARRIVES

Tell us. A parcel that the carrier shows as lost, or that shows no movement at all, is ours to chase rather than yours, and you are refunded in full for the garment and the delivery.

Every parcel is tracked, and a garment declared at $500 or more travels signed for and insured, so a lost parcel above that line is recovered from the carrier by us rather than absorbed by either of you.

DROPS, AND MADE TO ORDER

A drop tells you before you pay whether it ships from stock or is made after the window closes, and on what date.

If a made-to-order drop passes that date and the grace period after it without shipping, a full refund appears on your order page. You take it yourself and you do not have to ask for it. That is your right rather than the maker's favour.

IF WE CANCEL

If CultureCloset cancels an order, which happens when a payment is held for review or an account is suspended, you receive everything you paid back in full.

WHAT FULL MEANS

The price of the garment, the delivery, and the tax charged on it. A label that never carried a parcel is refunded by the carrier, and getting that back from them is our problem rather than yours.

CONTACT

support@culturecloset.app

CultureCloset, Lombard, Illinois, United States.